Conditions d'utilisation

1About us and scope

This store is operated by Magenx Commerce, St. Petersburger Str. 30A, 20355 Hamburg, Germany ("we", "us", "our"). Full company details are in our Legal Notice.

These Terms apply to every contract between us and you for goods and services ordered through our store, regardless of the store view, language or device you use, including orders placed on your behalf by an AI shopping assistant or agent you have authorised. Different or additional terms of a customer do not apply unless we expressly agree to them in writing.

• A consumer is any individual who buys for purposes that are mainly outside their trade, business, craft or profession.
• A business customer is anyone who buys in the course of their trade or profession.

Some provisions apply only to consumers or only to business customers, as indicated. Our store is intended for customers who are at least 18 years old or who have the consent of a parent or legal guardian.

2Your account

You can shop as a guest or create a customer account. If you create an account, you agree to provide accurate and complete information and keep it up to date. You are responsible for keeping your password confidential and for all activity under your account. Please inform us immediately if you suspect unauthorised use.

You may close your account at any time from My Account or by contacting us. We may suspend or close accounts that breach these Terms, are used fraudulently, or have been inactive for a long period, after giving you reasonable notice where possible. Statutory rights relating to orders you have already placed are not affected.

3Placing an order and contract formation

The presentation of products in our store is not a legally binding offer, but an invitation for you to place an order.

1. Add the products you want to your cart and proceed to checkout.
2. Enter your contact, billing and delivery details, and choose your shipping and payment methods.
3. Review your order on the summary page. You can correct any input errors at any time before submitting, using the back and edit functions.
4. By clicking the order button (for example "Place order and pay"), you submit a binding offer to purchase the products in your cart.

We will send you an automatic email confirming that we have received your order. This confirmation does not yet constitute acceptance of your offer.

We may decline an order, for example if a product is unavailable, if there is an obvious pricing error, if we cannot deliver to the address provided, or if we have reasonable grounds to suspect fraud. If we decline an order, we will inform you promptly and refund any payment already made.

The contract language is English (or the language of the store view you used). We store the contract text. You can view your orders in your account, and you will receive the order details and these Terms by email.

4Prices, taxes and customs duties

Prices are shown in the currency of the selected store and, for consumers in the EU, include the applicable statutory value added tax (VAT). Shipping costs and any payment surcharges are shown separately before you place your order.

If you pay in a currency different from your bank account currency, your bank or payment provider may apply its own exchange rate and fees.

5Payment

The payment methods available for your order are shown at checkout and may depend on your delivery country, order value and the products you buy. They may include credit and debit cards, digital wallets, PayPal, bank transfer, cash on delivery or instalment/hire-purchase options.

• Cards and wallets are processed securely by our payment service providers (such as Stripe and PayPal); their own terms may apply.
• Bank transfer: payment is due within 7 days of the order confirmation, and we ship once payment has been received.
• Instalments or financing: the terms of the financing provider apply in addition.

If a payment is reversed or fails for reasons you are responsible for, we may charge you the costs incurred, unless you prove that we suffered no or lower costs.

6Delivery

We deliver to the countries listed at checkout. Estimated delivery times are shown on the product page and at checkout. Delivery times are estimates unless we have expressly agreed a fixed date.

If an ordered product is temporarily unavailable, we will inform you without delay. If a product is permanently unavailable, we will cancel that part of the order and refund any payment you have made for it.

Please check your delivery on arrival and report any visible transport damage to the carrier and to us as soon as possible. This helps us make claims against the carrier; it does not affect your statutory rights.

7Ownership and risk

Goods remain our property until they have been paid for in full. For consumers, the risk of accidental loss or damage passes to you when the goods are handed over to you or a person you have nominated (other than the carrier). For business customers, risk passes when the goods are handed over to the carrier.

8Right of withdrawal

The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, acquire physical possession of the goods. If you ordered multiple goods in one order that are delivered separately, the period expires 14 days after you receive the last item.

How to withdraw

To exercise your right of withdrawal, you must inform us (Magenx Commerce, St. Petersburger Str. 30A, 20355 Hamburg, Germany, email: support@magenx.cloud) of your decision by an unequivocal statement, for example a letter sent by post or an email. The simplest way is our online withdrawal form; if you use it, we will send you an acknowledgement of receipt by email without delay. To meet the deadline, it is sufficient that you send your notice before the withdrawal period has expired.

Effects of withdrawal

If you withdraw, we will refund all payments received from you, including the standard delivery costs (excluding extra costs if you chose a delivery method other than our cheapest standard delivery), without undue delay and no later than 14 days from the day we are informed of your withdrawal. We will use the same means of payment you used for the original transaction, unless expressly agreed otherwise; you will not be charged any fees for the refund. We may withhold the refund until we have received the goods back or you have provided proof that you have sent them back, whichever is earlier.

You must send back the goods without undue delay and no later than 14 days from the day you notify us of your withdrawal. The deadline is met if you send the goods before the 14 days have expired. We bear the cost of returning the goods. You are only liable for any loss in value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

Exceptions

The right of withdrawal does not apply, among others, to:

• goods made to your specifications or clearly personalised;
• sealed goods unsuitable for return for health protection or hygiene reasons (such as in-ear headphones) once unsealed after delivery;
• sealed audio or video recordings or computer software once unsealed;
• digital content not supplied on a physical medium once supply has begun with your express consent and acknowledgement that you thereby lose your right of withdrawal.

9Returns and refunds

1. Go to My Account > Returns, or contact our customer service if you ordered as a guest.
2. Pack the item with all accessories, manuals and free gifts.
3. Remove any personal data, passwords and accounts (for example device locks) from electronic devices before returning them. We are not responsible for data left on returned devices.
4. Send the parcel using the return label provided.

Refunds are issued to the original payment method once we have received and checked the returned item.

10Legal guarantee and manufacturer warranties

You are entitled to the statutory legal guarantee of conformity for all products. For consumers in the EU this means that we are liable for any lack of conformity that becomes apparent within two years of delivery. For used goods, where permitted by law, this period may be reduced to one year, as indicated on the product page. More information is available in the EU legal guarantee notice in our store footer and at checkout.

If a product is defective, please contact our customer service. We will, at your choice, repair or replace the product, unless this is impossible or disproportionate; in that case you may be entitled to a price reduction or a refund.

Many products are also covered by a manufacturer's warranty or an extended protection plan. These are additional to, and do not limit, your legal guarantee. Their terms are set by the manufacturer or plan provider and are described in the product documentation.

For business customers, the limitation period for claims for defects is one year from delivery, except for claims for damages as described in Liability.

11Promotions, coupons and rewards

• Promotions and coupon codes are valid only for the period, products and conditions stated.
• Unless stated otherwise, coupons cannot be combined, exchanged for cash or applied retroactively to past orders, and one coupon may be used per order.
• If you return items bought with a coupon or promotion, the refund reflects the discount actually applied.
• Reward points, store credit and gift cards are subject to the program rules shown in your account. They have no cash value except where required by law. We may correct balances credited by mistake and cancel points obtained through abuse or fraud.
• Where we display a price reduction, the reference price is the lowest price we charged for that product in the 30 days before the reduction, as required by law.

12Product information and availability

We make every effort to describe and display our products accurately. Colours on your screen may vary slightly from the actual product, and images may show accessories that are not included. The product description and technical specifications are authoritative.

Despite our care, errors can occur. If a price or product description is obviously wrong, we are not obliged to deliver at the wrong price. We will inform you and you may then confirm the order at the correct price or cancel it free of charge.

Products are sold in quantities customary for private households. We may limit quantities per customer or per order.

13Reviews and user content

You may submit product reviews, ratings, questions and other content. Your content must be honest, based on your own experience, and lawful. It must not contain insults, discrimination, personal data of others, advertising, links to other websites or content that infringes the rights of third parties.

By submitting content, you grant us a non-exclusive, worldwide, royalty-free, transferable licence to use, reproduce, adapt, translate and display it in connection with our store and marketing for as long as it is published. You confirm that you have the necessary rights to grant this licence.

We check whether reviews come from customers who have actually purchased or used the product, and we label verified purchases accordingly. We publish both positive and negative reviews. We may refuse, edit for formatting, or remove content that breaches these Terms or the law, and we will inform you of our decision and the reasons where required. You can report content you believe is illegal using the contact details in our Legal Notice.

14Acceptable use

You agree not to:

• use our store for any unlawful, fraudulent or abusive purpose, including placing orders with stolen payment details or false identities;
• buy products for commercial resale without our prior written consent where we have indicated that a product is for consumers only;
• interfere with, disrupt or attempt to gain unauthorised access to our store, servers, accounts or networks, or introduce malware;
• use robots, scrapers or other automated means to access, copy or monitor our store, except for search engines and AI assistants acting on behalf of an individual shopper through the interfaces we make available for that purpose;
• circumvent security, rate limits or bot protection measures;
• misuse our withdrawal, return, promotion or review processes.

We may suspend access, cancel orders or close accounts that breach these rules.

15Intellectual property

All content in our store, including texts, images, videos, graphics, logos, product descriptions, software and design, is owned by us or our licensors and is protected by copyright, trademark and other intellectual property laws. You may view and print pages for your personal, non-commercial use. Any other use, reproduction or distribution requires our prior written consent. Brand names and logos of manufacturers are the property of their respective owners.

16Liability

We are liable without limitation for damages caused by intent or gross negligence, for injury to life, body or health, under the Product Liability Act, and where we have given a guarantee or fraudulently concealed a defect.

In cases of slight negligence, we are liable only for breaches of essential contractual obligations, meaning obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose compliance you may regularly rely. In such cases our liability is limited to the foreseeable damage typical for this type of contract.

These limitations also apply to the personal liability of our employees, representatives and agents. Otherwise, our liability is excluded. Mandatory statutory consumer rights remain unaffected.

Our store may contain links to third-party websites. We are not responsible for their content or privacy practices.

17Governing law and disputes

These Terms and any contract with us are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). If you are a consumer, this choice of law does not deprive you of the protection of mandatory provisions of the law of the country where you have your habitual residence.

If you are a business customer, a merchant, a legal entity under public law or have no general place of jurisdiction in the EU, the exclusive place of jurisdiction for all disputes is Hamburg, Germany. Consumers may bring proceedings in the courts of their country of residence.

We always aim to resolve complaints directly with you; please contact our customer service first. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

18Changes and final provisions

We may amend these Terms for future orders, for example to reflect legal changes or new services. The version in force when you place your order applies to that order. For account-related terms, we will inform you of material changes in advance.

If any provision of these Terms is or becomes invalid, the remaining provisions remain valid. Instead of the invalid provision, the statutory provisions apply.

If these Terms are made available in several languages, the language version of the store view in which you placed your order applies to that order.

19Contact

Questions about your order or these Terms? Our customer service is happy to help: