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Effective date: 16 October 2026
At Magenx Commerce, your trust matters to us. This Privacy Policy explains what personal data we collect when you visit our online store, create an account, place an order or contact us; why we use it; who we share it with; how long we keep it; and the rights you have.
It applies to all of our store websites, our customer account area, our emails and our customer service channels.
The controller responsible for processing your personal data under the EU General Data Protection Regulation (GDPR) and other applicable data protection laws is:
If you have any questions about this policy or about how we handle your data, you can reach our data protection team at the email address above, marked "Data Protection". Where we are legally required to appoint a Data Protection Officer, you can contact them at the same address.
We collect only the data we need to run our store, fulfil your orders and improve our service. Depending on how you interact with us, this includes:
We only process personal data where we have a legal basis to do so. The table below summarises our main purposes.
| Purpose | Legal basis (GDPR) |
|---|---|
| Creating and managing your customer account | Performance of a contract – Art. 6(1)(b) |
| Processing, delivering and invoicing your orders; handling returns, withdrawals, refunds and warranty claims | Performance of a contract – Art. 6(1)(b) |
| Processing payments and preventing payment fraud | Performance of a contract – Art. 6(1)(b); legitimate interests – Art. 6(1)(f) |
| Answering your questions and providing customer service | Performance of a contract – Art. 6(1)(b); legitimate interests – Art. 6(1)(f) |
| Sending service emails (order confirmation, shipping updates, password reset, price or stock alerts you requested) | Performance of a contract – Art. 6(1)(b) |
| Keeping accounting and tax records; complying with consumer, product safety and other legal obligations | Legal obligation – Art. 6(1)(c) |
| Operating a secure, stable website; detecting abuse, bots and security incidents | Legitimate interests – Art. 6(1)(f) |
| Publishing product reviews | Your consent – Art. 6(1)(a); legitimate interests – Art. 6(1)(f) |
| Sending our newsletter and personalised offers | Your consent – Art. 6(1)(a) |
| Analytics to understand how our store is used and to improve it | Your consent – Art. 6(1)(a) |
| Establishing, exercising or defending legal claims | Legitimate interests – Art. 6(1)(f) |
Where we rely on legitimate interests, we have balanced our interests against your rights and freedoms. You can object to this processing at any time (see Your rights). Providing your data is voluntary, but without the data marked as required at checkout we cannot accept or deliver your order.
We do not make decisions that produce legal or similarly significant effects about you based solely on automated processing. Our payment providers may run automated fraud checks; if a payment is declined, you can contact us and ask for a human review.
We only send marketing emails if you have subscribed. When you sign up, we send a confirmation email to verify your address (double opt-in). Every newsletter contains an unsubscribe link, and you can also manage your subscription in your account. After you unsubscribe we keep your email address on a suppression list only to make sure you are not contacted again.
Where the law permits, we may send existing customers information about similar products by email. You can object to this at any time, free of charge, using the link in each email.
We do not sell your personal data. We share it only where necessary, with:
We are based in the European Union, and we aim to process your data within the EU/EEA. Some of our service providers (for example Google, Stripe, PayPal and Cloudflare) may process data in countries outside the EEA, including the United States.
When this happens, we make sure your data is protected by appropriate safeguards, such as an adequacy decision of the European Commission (including the EU–U.S. Data Privacy Framework for certified companies) or the European Commission's Standard Contractual Clauses. You can request a copy of the relevant safeguards by contacting us.
| Data | Retention period |
|---|---|
| Customer account | As long as your account is active. If you close your account or ask us to delete it, we delete or anonymise your data, except where we must keep it longer by law. |
| Orders, invoices and accounting records | For the periods required by commercial and tax law, generally up to 10 years. |
| Warranty and claims-related data | Until the applicable limitation periods have expired. |
| Customer service communications | Up to 3 years after the matter is closed, unless needed longer for a legal claim. |
| Newsletter | Until you unsubscribe or withdraw your consent. |
| Server log files | Usually no longer than 30 days, unless needed to investigate a security incident. |
| Cookies | For the lifetimes listed in our Cookie Policy. |
Subject to the conditions of applicable law, you have the right to:
We may ask you to verify your identity before responding, and we will reply within one month (extendable in complex cases as permitted by law). Exercising your rights is free of charge.
We serve customers internationally. Where local law gives you additional or different rights, we respect them.
We use appropriate technical and organisational measures to protect your data against loss, misuse and unauthorised access. These include encrypted connections (TLS/HTTPS) across the entire store, hashed passwords, httpOnly session cookies that page scripts cannot read, access controls on a need-to-know basis, regular security updates and monitoring.
No method of transmission over the internet is completely secure, so please keep your password confidential and sign out on shared devices. If we become aware of a personal data breach that affects you, we will notify you and the authorities where required by law.
Our store is not directed at children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.
We may update this Privacy Policy from time to time to reflect changes in our services or in the law. The current version is always available on this page, with its effective date shown at the top. If we make significant changes, we will let you know by email or by a notice in our store before they take effect.
For any privacy question or request, please contact us: